THE OVERSTOCK SLEEP COMFORT GUARANTEE
Applies to all mattresses and standard foundations purchased direct from Overstock Sleep. Does not apply to bed frames or adjustable foundations.
We want you to make your purchase with complete confidence. We know that that even after making a careful selection, sometimes people may need a different level of comfort. That is why any mattress purchased from Overstock Sleep is backed by the 100 Day In-Home Trial Policy.
OUTLINED BELOW IS HOW THE 100 DAY IN-HOME TRIAL WORKS:
1. Buy a mattress or mattress/standard foundation set from us either by Website or phone.
2. Sleep on the mattress for a minimum of 30 nights to allow your body to adjust to your new mattress. Once your body has adjusted to the comfort and support of your new mattress, you will know for sure whether or not you have made the right selection.
3. If you are not happy for any reason within the first 100 days (and after the first 30 nights sleeping on the mattress) email our Customer Service staff directly at firstname.lastname@example.org and we will answer any questions you might have.
4. If you are still not satisfied with your mattress you can choose to exchange it with any other in stock model. (shipping and return charges will apply)
5. If you wish to exercise your comfort guarantee with your mattress or mattress set, we will authorize the return for up to 100 days after delivery. All you have to pay is a 15% of purchase return and disposal fee plus $200 for shipping and handling, which will be deducted from the amount credited back to the credit card used to make the purchase. We will cover all other expenses.
In some cases we may wave the shipping fee. And require you to donate the mattress and supply us with a donation receipt. Once we receive the donation receipt we will promptly issue the refund.
6. There is a limit of two trial offers per each consumer.
7. Adjustable foundation sales are final.
8. Overstock Sleep will not accept or credit returns of any product that is stained. All product warranties are subject to Overstock Sleep LLC discretion.